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Frequently Asked Questions

 

Here are the answers to some of the most common questions. Still can't find what you're looking for? Contact our team.

 

What is included in marketplace management?

Sales - End to end management of the entire sales cycle for marketplaces. Management includes product setup, inventory planning, pricing strategy, photo management, copywriting and product feedback management.

Brand Protection - Monitoring and policing of your brand and products. Protection includes brand registering, price alerts, poor feedback callouts, MAP/MSRP policing and 3rd party seller removal.

Marketing - Setup and management of all pay-per-click product marketing, promotions, lightning deals and best deals. Management includes ads within Amazon, Google, Twitter, Criteo and BazaarVoice.

Analytics - 24/7/365 data visibility via portal to sales performance, marketing returns and real time sales rankings.


What kind of analytics do you provide?

Feedback - Automated product and seller feedback module to set templates, A/B test, and notifications of positive and negative feedback to address.

Sales & Rankings - Real-time sales reporting at the SKU level for shipped, fulfillment pending and pending orders with sales rank history.

Marketing - Campaign setup and management for any associated pay-per-click marketing and promotional marketing.

Fulfillment - Real-time forecasting and planned replenishment for weekly runs to ensure adequate stock levels and minimized long term storage fees.


What are your fees?

Commission - For sales related selling, we charge a percentage of net sales.

Brand Protection - For all brand protection using our proprietary tools Marketplace Monitoring and Marketplace Brand Protect, we charge a monthly fees based on your SKU count.