Amazon Introduces New “In Full Delivery” Chargeback Structure Starting July 21, 2025
In an effort to simplify compliance tracking and improve supply chain visibility, Amazon has announced a major update to its chargeback program for vendors in the US, Canada, and Mexico. Beginning July 21, 2025, Amazon will consolidate multiple purchase order (PO) compliance metrics into a single streamlined chargeback category called In Full Delivery.
What’s Changing?
Previously, PO-related chargebacks were segmented across multiple categories—such as overage, not filled, and down confirmed. Amazon’s new In Full Delivery chargeback will combine these under one unified framework. This aims to reduce reconciliation complexity, improve transparency, and help vendors better manage compliance across their supply chain.
Consolidated Chargeback Categories
Effective July 21, the following three PO compliance requirements will be grouped under In Full Delivery:
Overage – Do not ship more units than ordered on the PO.
Not Filled – Vendors must fulfill at least 95% of confirmed PO units.
Down Confirmed – Vendors may not adjust confirmed PO quantities more than five business days after the shipment window begins.
Amazon will use vendor-supplied data—confirmed units, ASNs, and invoices—to determine chargeback eligibility and calculate any applicable fees.
Chargeback Definitions
Overage: Charged when invoiced units exceed the PO quantity for any ASIN.
Not Filled: Triggered when invoiced units fall short of confirmed units.
Down Confirmed: Incurred when confirmed quantities are reduced more than five business days after the hand-off window starts.
These charges are designed to ensure accurate inventory forecasting, maintain a consistent customer experience, and reduce operational inefficiencies across Amazon’s network.
Timeline for Implementation
Phase 1 (June 9 – July 20, 2025): In Full Delivery chargebacks will appear in Vendor Central for visibility only. They will not be invoiced during this grace period.
Phase 2 (Starting July 21, 2025): Chargebacks for defects under the new structure will be fully enforced and invoiced.
What Vendors Should Do Now
Align internal teams: Ensure operations, warehouse, routing, EDI, and finance teams are informed.
Update third-party providers: If you’re working with a 3PL or EDI partner, make sure they’re aware of the upcoming policy changes.
Audit your processes: Review current confirmation, shipping, and invoicing workflows to ensure accuracy across all supply chain touchpoints.
Amazon is reinforcing its commitment to streamlining vendor operations while maintaining high standards for fulfillment accuracy. Vendors can use the lead-up period to prepare, reduce compliance risk, and adapt systems to meet the new policy framework.
For detailed guidance, visit the “Understand In Full Delivery Chargebacks” section in Vendor Central.